Legal
Privacy Policy
HighlySpoken LLC (“we”) runs HighlySpoken. The short version: we collect your email and the business you look up so we can run your check and send your report. We don’t sell your information, we don’t run ad trackers, and we never send your email address to an AI provider.
Effective September 27, 2026.
What we collect
- Your email address, when you request a report, create an account or ask us to monitor a website.
- The business you look up: its public Google listing details (name, category, city, website).
- Check results: the questions we asked AI assistants about the business and what they answered.
- Account and billing details: your plan, email preferences and, if you subscribe or buy a Fix, the customer and payment IDs Stripe gives us. Your card details go to Stripe; we never see or store them.
- Fix order details you choose to give us, such as the best contact and who can verify your listings.
- A one-way hash of your IP address, used only to limit how many free checks can be run and to stop abuse. We don’t store your raw IP address.
- Marketing preference: whether you agreed to occasional tips. This is off unless you turn it on.
How we use it
- To run checks, send your report and, if you subscribe, re-check your business and email you about changes.
- To deliver Fix orders.
- To take payments and manage your subscription.
- To prevent abuse and keep costs under control.
- To reply when you contact us.
What we send to AI providers
To run a check we ask ChatGPT (OpenAI), Perplexity and Gemini (Google) questions like “What’s the best dentist in Tulsa?” and questions naming the business you looked up. What we send is the business’s public details: name, category, city and website. We never send your email address or account details to an AI provider.
Services that process data for us
| Service | What for |
|---|---|
| Vercel | Hosting the website |
| Supabase | Database and sign-in (reports, accounts, subscriptions, Fix orders) |
| Turso | Database for website monitoring |
| Stripe | Payments and subscriptions |
| Resend | Sending email |
| OpenAI, Perplexity, Google | Answering the questions in a check (business details only) |
| Google Places, Yelp | Looking up the business’s public listing |
| Cloudflare Turnstile | Telling people from bots on the free check |
We don’t sell or rent personal information, and we don’t share it for advertising.
Cookies
We use a cookie to keep you signed in, and Cloudflare Turnstile may use one to check you’re not a bot. We don’t use advertising or analytics cookies.
Shared report links
Each report has a private, hard-to-guess link so you can share it. Anyone with the link can view that report, so share it only with people you choose. Report pages are hidden from search engines.
How long we keep it
We keep your information while you use HighlySpoken, so your history and before/after comparisons work. If you ask us to delete it, we delete it within 30 days, except records we must keep for tax or legal reasons (such as payment records held by Stripe).
Your choices
- Stop recurring emails (weekly digests and alerts) with the link at the bottom of each one, or change email preferences in your account.
- Delete or get a copy of your data by emailing hello@highlyspoken.com from the address you used.
- Cancel a subscription any time from billing in your account. See billing and refunds.
Depending on where you live, you may have further rights, such as correcting your data or objecting to how we use it. Email us and we’ll honor them.
Security
Data is encrypted in transit, stored with the providers above, and access is limited to the people who run HighlySpoken. No system is perfectly secure, and we’ll tell you promptly if a breach affects your information.
Children
HighlySpoken is for businesses and isn’t directed at anyone under 16.
Changes
If we change this policy in a way that matters, we’ll update the date above and, for significant changes, email account holders.
Contact
Questions about privacy: hello@highlyspoken.com.