FAQ
Questions owners ask us
HighlySpoken checks what AI assistants like ChatGPT, Perplexity and Gemini tell customers about your local business, then shows you the fixes. Here’s how it works, what your report means, and how to control your emails and data.
Getting started
Do I need a website?
No. We find your business on Google from its name. If you have a site, we also check whether AI can read it.
Why doesn’t ChatGPT mention my business?
AI assistants lean on listings like Bing, Apple Maps and Yelp, on reviews, and on consistent details across the web. The report shows exactly which of those are missing.
Will AI answers be the same every time?
Not exactly — AI answers vary. The free check is a snapshot; Watch re-asks every week and only alerts you when a change sticks.
Do you contact my customers or post anything?
Never. We only ask AI assistants public questions and read your public listings.
Your report and results
How long does the free check take?
About a minute. The report opens in your browser and we email you a copy, so you can close the page while it runs.
What happens if my check doesn’t finish?
Sometimes an AI service doesn’t answer. We retry automatically, up to three tries within the hour, and email you the report as soon as it finishes. You don’t need to run it again.
Why does my report say some listings are “not checked”?
Bing Places, Apple Maps, Foursquare and Facebook don’t offer a public way to look businesses up automatically, so we don’t guess. Each one has a one-tap link that searches for your business so you can look yourself in seconds. If you buy a Fix, we verify and correct them by hand.
How soon do fixes show up in AI answers?
It varies. Each assistant refreshes its information on its own schedule, so corrected listings can take anywhere from days to several weeks to show up in answers. That’s why Watch re-checks every week, so you can see when a change lands.
Your account, emails and data
How do I stop your emails?
Every email has an unsubscribe link at the bottom. You can also choose which emails you get under Account in your dashboard. Receipts and messages about a Fix you bought still come through.
How do I delete my data?
Sign in and delete your account under Account in your dashboard. That removes your checks, reports and settings straight away and cancels any subscription. Stripe keeps its own payment records, as the law requires.
Do you sell my information?
No. We don’t sell or rent personal information, and we don’t share it for advertising.
Billing, cancelling and refunds are covered on pricing and in our terms. Everything else about your data is in the privacy policy.